How we use your information

Ghewar Sweets

Ghewar Sweets India Private Limited

Part of Luxury Group India Limited

Operating since 2022

Registered Address:

B-23, Lajpat Nagar, New Delhi, India

Email: info@ghewarsweets.com

Ghewar Sweets is engaged in the business of manufacturing, processing, marketing, selling, and delivering Indian sweets, desserts, festive hampers, gifting products, and related food and hospitality services.

Personal Information

• Full name
• Email address
• Mobile number
• Billing and delivery address
• Gift recipient details (if provided by you)
• Payment-related information
• Order history and transaction details
• Customer support communication records

Technical and Device Information

• IP address
• Browser type and version
• Device identifiers and operating system
• Location data (where permitted)
• Website usage data and browsing patterns
• Cookies and tracking technologies

Transactional Information

• Orders placed
• Payment status
• Refund/cancellation requests
• Delivery instructions and preferences

We may collect this information when you browse the Site, register an account, place an order, communicate with us, or otherwise interact with our services.

We use your information for purposes including but not limited to:

• Processing, confirming, and fulfilling your orders
• Managing deliveries through logistics partners
• Processing payments and preventing fraudulent transactions
• Providing customer support and resolving queries
• Sending order updates, confirmations, and notifications
• Improving our website, services, packaging, and product offerings
• Conducting analytics, research, and business improvements
• Sending promotional communications, offers, and marketing messages
• Managing loyalty programs, gifting services, and festive campaigns
• Complying with legal, regulatory, and statutory obligations

We reserve the right to use your information for any other lawful purpose necessary for business operations.

You may opt out of marketing communications at any time; however, transactional messages related to your order may still be sent.

We do not sell or rent your personal information to third parties for independent marketing purposes.

However, we may share or disclose your information with:

• Delivery and logistics service providers
• Payment gateway providers and banking partners
• IT service providers, hosting providers, and cloud infrastructure partners
• Marketing, analytics, and business support partners
• Customer service and communication platforms
• Legal, regulatory, or governmental authorities, if required under applicable law
• Fraud prevention and security agencies or service providers

We may also disclose information:

• To comply with legal obligations or court orders
• To enforce our terms and policies
• To protect the rights, property, or safety of the Company, users, or others
• In connection with a merger, acquisition, restructuring, or sale of business assets

All such third parties are required to handle your information in accordance with applicable laws and confidentiality obligations.

We retain your personal information for as long as necessary for:

• Providing services and fulfilling orders
• Legal, tax, and accounting purposes
• Fraud prevention and dispute resolution
• Business record maintenance

We may retain information even after account closure where required or permitted by law.

We use cookies, pixels, and similar technologies to:

• Enhance user experience and website performance
• Track website traffic and user behavior
• Store user preferences
• Enable personalized content and advertisements
• Improve marketing effectiveness

By using our website, you consent to the use of cookies unless disabled through browser settings.

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

These may include:

• Encryption technologies (SSL or equivalent)
• Firewalls and secure servers
• Access control mechanisms
• Internal data protection policies

However, we do not guarantee absolute security of data transmitted over the internet, and you acknowledge such risk while using our services.

You agree that:

• All information provided by you is accurate and complete
• You will update your information when necessary
• You will maintain confidentiality of your account credentials
• You are responsible for all activity under your account

We shall not be liable for any unauthorized use unless caused due to our negligence.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such external websites.

Accessing such third-party sites is at your own risk.

Subject to applicable law, you may request:

• Access to your personal data
• Correction or update of your data
• Deletion of your personal data (where applicable)
• Withdrawal of consent (where applicable)
• Restriction of processing in certain cases
• Opt-out from marketing communications

We may require verification of identity before processing such requests.

We may use your information for fraud detection, credit risk mitigation, and security monitoring.

We reserve the right to disclose your information to law enforcement agencies, regulatory authorities, or any third party if required under applicable law or court order.

All disputes shall be subject to the jurisdiction of courts in New Delhi, India.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

If such data is found to be collected, we reserve the right to delete it without notice.

We reserve the right to modify, update, or change this Privacy Policy at any time without prior notice.

Any updates will be effective immediately upon posting on the website. Continued use of our services constitutes acceptance of the revised policy.