How we use your information

We may collect your name, phone number, email address, delivery address, city, pin code, order notes, and messages you send us through contact forms or direct communication. We also collect basic technical data such as browser type, device information, and pages visited so the website can run reliably.

We use your information to process and deliver orders, answer questions, share order updates, manage returns or refunds where eligible, prevent fraud, and improve our products and service experience. We may also use anonymised website data to understand what customers need most.

We may use cookies or similar technologies to remember your preferences, keep the site secure, and understand how visitors use the website. This helps us improve performance and navigation. You can control cookies through your browser settings.

We do not sell your personal information. We may share it only with trusted service providers such as delivery partners, hosting providers, payment or communication services, or where disclosure is required by law. These partners are expected to use the information only for the work they perform for us.

We keep order and support records only as long as needed for business, legal, accounting, or customer service purposes. When information is no longer required, we delete or anonymise it where practical.